Introduction to Responsible Gaming
DigiPlus Interactive Corp., a leading digital entertainment provider, participated in a panel discussion at the Global Gaming Expo (G2E) Asia Philippines on December 11. The discussion focused on the importance of responsible gaming in digital platforms. Erick Su, Head of ArenaPlus, DigiPlus’ flagship sportsbook platform, represented the company and highlighted the need for proactive, technology-enabled responsible gaming measures.
The Importance of Proactive Measures
Mr. Su noted that digital platforms require responsible gaming measures to be built directly into their design and operations. This places greater responsibility on digital operators to embed early safeguards and structured processes that support healthy play. A proactive, player-first approach to responsible gaming is essential in today’s digital gaming environment.
DigiPlus’ Responsible Gaming Framework
DigiPlus outlined a four-step responsible gaming framework that covers education, prevention, intervention, and treatment support. The framework is continually being developed, with new innovations set for broader implementation across its platforms beginning in 2026. Education starts at onboarding, where DigiPlus provides information on the platform’s responsible gaming features and conducts Know-Your-Customer (KYC) processes to help prevent access by minors or restricted persons.
Implementation of the Framework
Using aggregated, consent-based customer data and analytics, the platform reviews general play patterns to identify early signs of risk and recommend preventive measures to help players stay in control. If and when potential risks are identified, players are then encouraged to use built-in platform tools such as bet and deposit limits, session duration settings, and other responsible gaming options. DigiPlus’ customer support is available 24/7 to assist users in setting up and activating these tools.
Collaboration and Regulatory Compliance
For players requiring further assistance, DigiPlus provides guidance on self-exclusion and, where authorized, helps facilitate the process through appropriate regulatory channels. These efforts are complemented by the company’s broader CSR programs and collaborations with external organizations offering professional help and guidance. “Regulatory requirements are the minimum. To promote sustainable gaming, operators need to be proactive in using technology to deliver responsible gaming measures for players at an early stage,” said Mr. Su.
Industry Collaboration and Engagement
The panel was moderated by Ryan Hong-Wai Ho, Lecturer and Programme Coordinator (MBA) at the Centre for Gaming and Tourism Studies, Macao Polytechnic University. Fellow panelists Ma. Vina Claudette Oca of the Philippine Amusement and Gaming Corporation (PAGCOR), and Nerie Aquino, Director for Gaming Compliance at a Philippine integrated resort operator, likewise shared perspectives on regulatory developments, player protection, and collaboration across the gaming ecosystem.
Conclusion
DigiPlus’ participation at G2E Asia @ the Philippines 2025 reflects its continued engagement with industry stakeholders as the company advances player-first responsible gaming as a core pillar of sustainable growth. By prioritizing responsible gaming and collaborating with regulators and industry leaders, DigiPlus aims to promote a safe and healthy gaming environment for all players. As the digital gaming industry continues to evolve, it is essential for operators to prioritize responsible gaming measures and work together to ensure a sustainable future for the industry.
